Title
9:30 am Appointment
RSH Group, Russ Heppell and Gabe Shelley,
Preparing Parkland County's Organization for the Future (Organizational Review)
Proposed Motion(s)
That the Committee receive the presentation for information and refer the "Preparing Parkland County's Organization for the Future" report (Organizational Review) to Council for adoption.
Body
Administration Recommendation(s)
Administration supports the recommendation.
Purpose
Present the report for information. Recommend to Council adoption of the report with direction to administration to implement the recommendations.
Summary
In July 2013, Council contracted the RSH Group to perform an Organizational Review of County operations, process and structure, as well, to identify ways in which municipal services can be delivered in the most responsive, efficient and cost effective manner. Parkland County recognizes that there is an opportunity to increase the organization's efficiency and effectiveness, ensuring the best use of staff and municipal resources. Council is committed to best practices. We believe in raising the standard of customer service in delivery of municipal services and providing our staff with guidance and support in creating an enhanced culture of customer service excellence. Council and Management are committed to building a more focused, responsive, resource-conscious and results-oriented organization that communicates effectively and works efficiently across departments.
The consultants conducted the review from September 2013 to February 2014, looking at the entire organization and focusing on areas that require the most improvement. The report lays out the results of that work and provides recommendations to Council and Administration on meeting the intended objectives.
With the report now completed, Council and Administration will work towards the development of an implementation plan to carry out those recommendations Council feels are priority.
Strategic Plan/Pol...
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